Support
Questions about ChangeTrail, or something not working as expected? Email us.
Contact support
We aim to reply within 2 business days.
It helps to include your store's .myshopify.com address and, if something went
wrong, what you were doing when it happened.
Common questions
When will ChangeTrail be available?
ChangeTrail is in development and isn't on the Shopify App Store yet. This site will link to the listing when it's available.
Which Shopify plans will ChangeTrail work with?
We'll confirm this before launch.
How far back can I see changes?
It depends on your ChangeTrail plan. Details will be on the App Store listing at launch.
Can ChangeTrail always tell who made a change?
No. Shopify doesn't always say who made a change. ChangeTrail shows a staff member, an app or Shopify where it can, labels it as inferred when it has matched a change by timing, and shows Unknown when it can't tell.
What happens to my data if I uninstall?
ChangeTrail stops recording straight away, and your store's data is deleted after Shopify sends its erase request. The privacy policy has the details.
How does ChangeTrail handle my data?
See the ChangeTrail privacy policy (currently a draft).